Sales policy

La titularidad de este sitio web, https://fuentesdelsilencio.com/, (en adelante BODEGA FUENTES DEL SILENCIO) la ostenta: FUENTES DEL SILENCIO S.L., provista con CIF: B16824336 e inscrita en Registro Mercantil de LEÓN; y sus datos registrales son: Tomo 1362 General del archivo, folio 188,.Hoja LE-27173, inscripción 1ª, y cuyos datos de contacto son:

• - Address: CALLE JIMÉNEZ 10, HERREROS DE JAMUZ, 24767, LEÓN, SPAIN.
• - Contact telephone: 987 688 861 // 682 624 328.
• - Email: info@fuentesdelsilencio.com.

This document regulates the Terms and Conditions of Contract governing this website https://fuentesdelsilencio.com/ for the purchase of the products offered. In addition to these Terms and Conditions, please pay attention to our Legal Notice, Cookies Policy and our Privacy Policy before accessing, browsing and/or using this website.

A efectos de estas Condiciones, la actividad que FUENTES DEL SILENCIO S.L. desarrolla es:

WINE SALES.

By using this website and purchasing any of our products, you agree to be bound by these Terms and Conditions and therefore if you do not agree, you should not use, browse or use this website.

You are also informed that these Conditions may be modified. The user will be responsible for consulting them each time he/she accesses, browses and/or uses https://fuentesdelsilencio.com/, as those in force at the time the purchase of products is made will be applicable.

Todas aquellas preguntas que al Usuario le surjan en referencia a las presentes Condiciones Generales, póngase en contacto con FUENTES DEL SILENCIO S.L. mediante los datos de contacto facilitados con anterioridad, o mediante el formulario de contacto.

Access, browsing and use of https://fuentesdelsilencio.com/, confers the condition of User, and therefore, from the moment you start browsing https://fuentesdelsilencio.com/, you accept all the Conditions that are established, as well as their subsequent modifications, without prejudice to the application of the corresponding legal provisions that must be complied with.

The user assumes responsibility for the correct use of https://fuentesdelsilencio.com/. This liability shall extend to:

• - Make appropriate use of https://fuentesdelsilencio.com/ to make legally valid enquiries and purchases of products.
• - Do not make any false or fraudulent purchase. If BODEGA FUENTES DEL SILENCIO considers any such transaction, it may be cancelled and the relevant authorities may be informed.
• - Provide truthful and lawful data.

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through https://fuentesdelsilencio.com/.

BODEGA FUENTES DEL SILENCIO se dirige principalmente a Usuarios residentes en España. FUENTES DEL SILENCIO S.L. no asegura que https://fuentesdelsilencio.com/ cumpla con legislaciones de otros países, ya sea total o parcialmente. FUENTES DEL SILENCIO S.L. declina toda responsabilidad que derive de dicho acceso, así como tampoco asegura envíos fuera de España.

In order to make any purchase on https://fuentesdelsilencio.com/, the User must be of legal age.

Users duly registered at https://fuentesdelsilencio.com/ must follow the online purchase and/or acquisition procedure established by BODEGA FUENTES DEL SILENCIO.

The steps to follow to purchase products are as follows:

• 1. Go to the "WINES AND SHOP" section at the top of the website.
• 2. Browse through the different wines and click on "VIEW FILE".
• 3. Once you have read the file, if you wish to purchase the product, click on "BUY".
• 4. Select the number of units you wish to purchase, continue shopping or click on "FINISH PURCHASE".
• 5. Fill in the minimum data for processing the order.
• 6. Check that the purchase summary is correct.
• 7. Select the method of payment by which the purchase is to be made.
• 8. In case of selecting a credit card, fill in the details to make the payment, in case of transfer, you will receive an email with the necessary information to place the order.
• 9. To read and accept the General Terms and Conditions of Business.
• 10. Click on place order.

The User must fill in and check the information in each of the steps and the data requested may be modified before making the payment. If the modification is not possible, please contact us to inform us of the incident that has arisen.

Subsequently, the user will receive a receipt or confirmation of the operation carried out by means of the e-mail address provided to BODEGA FUENTES DEL SILENCIO.

Once the contracting process has been completed, the User consents to BODEGA FUENTES DEL SILENCIO generating an electronic invoice, which will be available in his/her private area, which may be sent to the e-mail address provided or included with the shipment.

All products shown https://fuentesdelsilencio.com/ are subject to availability at the time of consultation of the website, will be kept constantly updated the availability of the same, thus showing the units available as truthfully as possible in BODEGA FUENTES DEL SILENCIO.

If there are difficulties in the supply of products or there are no products in stock, BODEGA FUENTES DEL SILENCIO undertakes to contact the user and reimburse the amount that had been paid in concept of amount.

In the case of not having stock or stock, you can contact BODEGA FUENTES DEL SILENCIO to request information about the availability of the products you are interested in.

The prices displayed on https://fuentesdelsilencio.com/ are the final prices, in Euros (€) and include all taxes unless, by legal requirement, especially those relating to VAT.

However, and unless otherwise indicated, the prices of the items offered exclude shipping costs that may be incurred, which will be added to the total amount at the time of managing the shipping procedure by the user, and where the user will consult the different delivery methods and the costs involved in each of them, so that the user can freely choose the one that suits him/her best.

In no case will BODEGA FUENTES DEL SILENCIO add any additional cost to the price of the contracted products automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but the changes reflected will not affect orders or purchases that the user has made, has the receipt and has not been completed.

We offer different payment methods:

a. By credit or debit card

You can pay immediately through our Bank's SSL secure payment gateway. If any refund or cancellation of the order is necessary, the amount will be reimbursed through the same payment card. Credit cards will be subject to checks and authorizations by the issuing bank, BODEGA FUENTES DEL SILENCIO will not be responsible for any delay or non-delivery due to this reason.

By clicking on "Authorize Payment" or "Confirm Payment" the User guarantees that the credit card is his or her own or that he or she is the legitimate holder of the gift card or subscription card.

b. By Bank Transfer

By cash deposit or bank transfer in favour of BODEGA FUENTES DEL SILENCIO indicating at the time of making the transfer the name of the customer and order number. Orders placed by this method will not be processed or prepared for shipment, until the transfer or proof of payment has been received, the order will not be shipped.

The user must ensure that he/she enters the data correctly for the payment of the products, in case of error BODEGA FUENTES DEL SILENCIO will not be able to validate the order and it will be cancelled.

In cases where the contracted goods are physically delivered, deliveries will be carried out in the following territory: National.

For orders of less than 100 € the shipping cost incurred is 8 €.

On orders over 100 € the postage will be free.

The delivery time is approximately 48 / 72 hours, this time may vary depending on the place of delivery and the transport company.

Except in cases of unforeseen or extraordinary circumstances or due to the personalisation of the products, we will try to ship the order of products listed in each Shipping Confirmation before the delivery date shown on the Shipping Confirmation in question or, if no delivery date is specified, within the estimated delivery time indicated when selecting the shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

If for any reason, for which it is responsible, BODEGA FUENTES DEL SILENCIO cannot meet the delivery date, it will contact the User to inform him/her of this circumstance and the User may choose to go ahead with the purchase by setting a new delivery date, change the delivery address or cancel the order with the corresponding refund.

In the event that it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining the day and time of the attempted delivery and where the order is and how to get it delivered again. If for any reason the User is not going to be at the designated address, please contact BODEGA FUENTES DEL SILENCIO to change the address or postpone the delivery.

If for any reason, 30 days after the order is available for delivery and it has not been delivered for any reason not attributable to BODEGA FUENTES DEL SILENCIO, it will be understood that the User wishes to withdraw from the contract and it will be considered to be terminated. As a consequence of the termination of the contract, all payments made by the User will be refunded, discounting any additional costs incurred.

For the purposes of these Conditions, it will be understood that delivery has taken place or that the order has been delivered at the moment when the User or a third party indicated by the User acquires the material possession of the products, which will be accredited by the signature of the receipt of the order at the address defined by the User.

Una cookie es un archivo de texto muy pequeño que un servidor Web puede guardar en el navegador de un equipo para almacenar algtipo de información sobre el usuario. La cookie identifica el equipo de forma única, y sólo puede ser lída por el sitio Web que lo envió al equipo.

FUENTES DEL SILENCIO S.L. comunica a los usuarios, a través de este aviso, que puede utilizar cookies cuando el usuario navega por las diferentes pantallas y páginas del sitio.

You can accept or reject the use of cookies, in accordance with our Privacy Policy, by clicking on the banner on the main screen of our website. If you do not accept cookies, only the minimum necessary for the operation of the website will be installed. For more information, please see our cookie policy.

In cases where the User purchases products on or through https://fuentesdelsilencio.com/, he/she has a series of rights:

- Right of Withdrawal

The User, in accordance with articles 68 and 102 of the Royal Legislative Decree 1/2007, of 16 November, which approves the General Law for the Defence of Consumers and Users, has the right to withdraw, with a minimum period of 14 calendar days without the need for justification.

Notwithstanding the above, the User acknowledges knowing the exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the General Law for the Defence of Consumers and Users:

- The supply of goods that may deteriorate or expire rapidly.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

- Return of defective goods or delivery error

We refer to all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and that, therefore, he/she should contact BODEGA FUENTES DEL SILENCIO immediately and let him/her know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section.

The User will then be informed on how to proceed in cases of return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, if the refund or, if applicable, the replacement of the product is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming the refund or replacement of the product.

The amounts paid for those products that are returned because of a defect or fault, when it actually exists, will be refunded in full, including the delivery costs incurred to deliver the item to you and the costs incurred by the User to return it to us. The refund will be made by the same means of payment that was used to pay for the purchase.

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by such declaration of nullity.

The information or personal data that the User provides to BODEGA FUENTES DEL SILENCIO in the course of a transaction in https://fuentesdelsilencio.com/, will be treated in accordance with the provisions of the Privacy Policy, General Conditions and Legal Notice. By accessing, browsing and/or using https://fuentesdelsilencio.com/ the user consents to the processing of such information and data and declares that all information or data provided are truthful.

The access, browsing and/or use of https://fuentesdelsilencio.com/ and the contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of https://fuentesdelsilencio.com/ or with the interpretation and execution of these Conditions, or with the contracts produced between the User and BODEGA FUENTES DEL SILENCIO, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

The User can send BODEGA FUENTES DEL SILENCIO his/her complaints, claims or any other comments he/she may wish to make through the contact details provided at the beginning of these General Conditions.

BODEGA FUENTES DEL SILENCIO has forms for returns and complaints for any disagreement that the User may have.

BODEGA FUENTES DEL SILENCIO makes available to the User an Extrajudicial Dispute Resolution procedure that allows the user to file a complaint by filling in an electronic form and will offer them the option of attaching the relevant documents. Through the following link https://cec.consumo.gob.es/CEC/web/noticias/litigios_linea.htm, the user will be able to start the procedure.